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Frequently Asked Questions
How are the courses delivered? What's the format?
Most of our courses are video-based. Some are audio. The format is clearly indicated on the page for each course. Some have PDF supplements.
Once you enroll in a course, the lessons will be immediately available in your account. If you take multiple courses, they will all appear in your one IM Dojo account: one login for everything.
The IM Dojo system remembers where you left off in each course, so you don't have to (even on another device). The lessons you've completed are marked as such. You can always go back and rewatch previous lessons whenever you want.
Are there monthly fees?
Each individual course is a one-time investment. When we introduce a subscription-based membership program, it will be offered on its own page, which will clearly indicate the pricing.
How long will I have access to the course?
Once you enroll in an individual course, you will have ongoing access to it and will be able to come back and access the lessons anytime you want. If you purchase a subscription (not yet offered), you will have access as long as your subscription is current (similar to services such as Netflix).
What are the system requirements?
The dojo was built on a software platform specifically designed for presenting online courses on nearly any device that can display a web browser, including PC and Mac, tablets (iPad, Android, or Windows), and smartphones (iPhone or Android).
What about updates?
If any lessons or other course materials are added or updated after you sign up for a course, you will automatically get those updates at no extra charge. They will appear in your student dashboard when we update the course. (We don't think you should have to pay again for updates to a course you've already purchased.)
What about support?
In the dojo, we are here for you. If you ever have any questions, comments, or concerns about a course, please get in touch using one of the many Help, Support, or Contact links on the site.
Is there a guarantee?
If you aren't satisfied with a course you purchased, just let us know within 30 days of purchase for a prompt refund. Obviously, you will no longer have access to a course that has been refunded.
For a subscription (not yet offered), refunds are available only for the first payment. After that you need to cancel to avoid future billing.